Democratic Republic of Congo
In the Democratic Republic of Congo (DRC) 3 main activities are carried out by the ICT4Gov program.
1. In the area of the capital, Kinshasa, mobile phones are used for citizens to provide feedback on the quality and integrity of public services starting with the public water service provider.
2. In the province of South-Kivu, mobile phone is used as a means to foster transparency and citizen participation in the decision-making process of public budget allocation (multi-channel participatory budgeting).
3. Finally, the ICT4Kivu is a local working group committed to the development of concrete ICT solutions to promote transparency and participatory governance. The overarching goal of these three initiatives is that of promoting open and inclusive policy-making processes, while simultaneously supporting the delivery of better and innovative public services in the DRC.
The Dominican Republic is one of the few countries in the world to have institutionalized through its Constitution participatory budgeting (PB), a process in which non-elected citizens participate in the decision-making process of budget allocation. The ICT4Gov program promotes the use of ICT as a means to reinforce the inclusiveness and transparency of participatory budgeting processes in the country, starting with two pilots in the Municipality of Bani and Jarabacoa. Furthermore, working central government agencies and a broad coalition of national stakeholders, ICT4Gov is currently developing a mobile enabled citizen feedback mechanism to promote accountability and better delivery of public services.