Here's an excerpt from a very interesting article on Citizen Engagement with Mobile Technologies:
"While people still attend town hall and city council meetings to express their frustrations and concerns, many more people — by an order of magnitude — now interact with their local governments without ever stepping foot into municipal buildings. Instead, they use their smart devices to lodge a complaint or to alert public safety and public works about an incident or problem."
Thanks for sharing this interesting article, Felipe!
I think that the challenge is still to continue developing new ideas and uses regarding the use of these technologies for places that don’t have the same penetration of Smartphones and Internet. But understanding how they are being implemented throughout the world is always a good start :)